Definition

“Communication is a process by which information is exchanged between individuals through a common system of symbols, signs, or behavior” (Webster, 1983, p. 266). We define the competence in general communication as that of being able to transmitting and receiving messages clearly, in such a way to engage the audience and helping them to retain the message (Harvard University, 2014).

This competence can be assessed according to the following three students’ mastery levels:

Introductory level

Is not aware about the components of communication (verbal, non verbal and paravaerbal); does not listen and does not understand messages someone is sending; cannot send clear and concise messages to others.

Intermediate level

Is partially aware about the components of communication (verbal, non verbal and paravaerbal); partially listens and understands messages someone is sending; can send clear and concise messages to others only if a few conditions are satisfied.

Advanced level

Is aware about the components of communication (verbal, non verbal and paravaerbal); listens and correctly understand messages someone is sending; always sends clear, concise messages to others.


Tools for Assessment

On the right you will find the assessment tools that can be used to measure this competence.

Click on the tool name to access the tool.